Effective Date: July 9, 2026

At Chiltop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use Chiltop and its services.

By accessing or using Chiltop, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue using the Website.

1. Information We Collect

To provide and improve our services, Chiltop may collect the following types of information.

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Account information
• Profile information
• Listing details
• Messages or inquiries submitted through our forms
• Any other information you choose to provide while using the Website

Providing personal information is voluntary; however, some features may not function properly without it.

Non-Personal Information

When you visit the Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Language preferences
• Date and time of access
• Pages viewed
• Referral source
• Time spent on the Website
• General usage statistics

This information helps us understand how our Website is used and improve its performance and security.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Provide and maintain our services.
• Create and manage user accounts.
• Publish and manage listings.
• Improve Website functionality and user experience.
• Respond to inquiries and customer support requests.
• Communicate important service updates.
• Detect, prevent, and investigate fraud, abuse, spam, or unauthorized activities.
• Monitor Website performance and security.
• Comply with applicable legal obligations.
• Enforce our Terms and Conditions and other platform policies.

We process personal information only for purposes that are relevant, necessary, and consistent with this Privacy Policy.

3. Cookies & Tracking Technologies

Chiltop uses cookies and similar technologies to enhance your browsing experience and improve our services.

Cookies may be used to:

• Remember your preferences and settings.
• Keep you signed in where applicable.
• Improve Website performance.
• Analyze visitor activity and traffic patterns.
• Detect technical issues.
• Protect against fraudulent or unauthorized access.

Most web browsers allow you to control, block, or delete cookies through their settings.

Please note that disabling cookies may affect the functionality of certain features of the Website.

4. Third-Party Services

Chiltop may use trusted third-party services to help operate and improve the Website. These services may include:

• Website analytics providers
• Cloud hosting providers
• Email service providers
• Payment service providers (where applicable)
• Security and spam prevention services

These third parties may process information only to the extent necessary to provide their services and are expected to maintain appropriate security and confidentiality standards.

The Website may also contain links to third-party websites. Chiltop does not own or control these external websites and is not responsible for their privacy practices or content.

We encourage users to review the privacy policies of any third-party websites before providing personal information.

Your Privacy Matters

Chiltop values user trust and is committed to handling personal information responsibly. We do not sell or rent your personal information to third parties.

Information may only be disclosed where required by law, to protect the security of the Website, enforce our policies, or safeguard the rights, property, or safety of Chiltop, our users, or others.

5. Data Security

Chiltop takes the security of your personal information seriously and implements appropriate technical, administrative, and organizational measures to help protect it against unauthorized access, loss, misuse, alteration, or disclosure.

While we continuously work to safeguard your information, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, and users acknowledge that they provide information at their own risk.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect unauthorized access to their account.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide and maintain our services.
• Manage user accounts and listings.
• Comply with applicable legal obligations.
• Resolve disputes and investigate misuse.
• Enforce our Terms and Conditions.
• Protect the security and integrity of the Website.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and operational requirements.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where permitted by law.
• Withdraw consent where processing is based on your consent.
• Object to or request restriction of certain processing activities.
• Request information about how your personal information is used.

To exercise any of these rights, please contact us through our official Contact page. We may request reasonable verification of your identity before processing your request.

8. Children's Privacy

Chiltop is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to remove it from our systems as soon as practicable.

If you believe that a child has provided personal information through the Website, please contact us immediately.

9. International Data Transfers

Chiltop operates primarily from Nepal. Depending on the services we use, your information may be processed or stored in countries outside Nepal by trusted service providers.

Where such transfers occur, we take reasonable steps to ensure that your information remains protected through appropriate contractual, technical, or organizational safeguards.

By using Chiltop, you acknowledge that your information may be transferred and processed in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or operational needs.

Any updates will be published on this page with a revised "Last Updated" date.

Your continued use of Chiltop after any changes become effective constitutes your acceptance of the updated Privacy Policy.

We encourage users to review this page periodically to stay informed about how we protect their information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us through our official Contact page.

Website: https://chiltop.com/contact

We will make reasonable efforts to respond to legitimate privacy-related inquiries in a timely manner.

Final Acknowledgement

By accessing or using Chiltop, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and protection of your information as described herein.

Last Updated: July 9, 2026